Shipping Policy

At The Silver Saga, we aim to provide a seamless, transparent, and reliable shipping experience for all our customers. Please review our shipping terms below:

General Shipping Guidelines

• Shipping charges are calculated based on the total order value and are applied in addition to the product price displayed on the website.
• Orders are shipped only to the single address provided at checkout. For multiple delivery locations, please place separate orders.
• We partner with trusted courier and logistics providers to ensure safe and timely delivery. Shipments are dispatched on business days (Monday to Saturday).
• All orders are processed and dispatched within 2–3 working days from the date of purchase.
• Once your order is shipped, tracking details will be shared via the registered email address.

Packaging Note

• If the quantity ordered is less than the standard pack size, products may be shipped in minimal or plain packaging to ensure efficiency and sustainability.

Damaged or Tampered Shipments

We understand how frustrating it can be to receive a damaged or tampered shipment. If your order arrives in poor condition or shows any signs of tampering, please reach out to us within 24 hours of delivery at:

📧 Email: thesilversagajewelry@gmail.com

Please include the following details to help us resolve the issue quickly:

• Your order number
• 2–3 clear, high-quality images from different angles and/or an unboxing video clearly showing the defect or damage.

Our team will review your request and respond as quickly as possible to ensure your satisfaction.

Domestic Shipping (India)

• A minimum shipping fee of ₹100 applies to all domestic orders.
• Shipping method (air, surface, or rail) is selected based on order size, weight, and delivery location.

International Shipping

• We offer worldwide shipping with multiple delivery options tailored to different regions.
• Customers can choose from:
  • Air Economy
  • Air Express
• Standard shipping charges apply for packages up to 200g. For oversized or heavier shipments, additional charges will be communicated and billed as per actual costs.
• We work with reputed international courier partners to ensure timely and secure delivery.

Customs, Duties & Taxes

• International shipments may be subject to import duties, customs charges, and local taxes as per the regulations of the destination country.
• These charges are not included in our shipping fees and must be paid by the recipient at the time of delivery or clearance.
• Since duty rates vary by country and are updated periodically, we recommend checking with your local customs authority for the latest applicable charges.

Need Help?

For any questions or assistance regarding shipping, feel free to reach out to us at:
thesilversagajewelry@gmail.com